Why can't Adobe support help me?

Please remember that Adobe, like many other companies, is experiencing a reduction in staff because of the pandemic. At the same time, they're experiencing a higher volume of help requests. This means it is going to take them a lot longer to get to you when you try to connect either by phone or chat. The numbers are against them, and you. 

Now, the users here can't help you with account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

However, we may be able to help you with "how to use the program" issues. Find the forum for the program with issues and post a question there. Remember to include the actual version number, the OS you are using, and as much information about the problem as you can provide. 

If you need help with account, subscription, billing, download, or product activation issues, you will have to talk to an Adobe employee.

For chat:

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

When you do talk to an Adobe employee, remember that they are just as stressed as you are right now. Patience and politeness will go a long way to helping you get your problem solved.

Good luck.