Why can't I connect with someone about my charge from Adobe?

Thank you for posting, ​@Dreamy_Symphonyc7e0.

My apologies for any problems you have encountered while managing your different subscriptions.

I understand why this is confusing for everyone involved, especially since you canceled the AI Assistant for Acrobat subscription on the same day you started it.

Based on the available information under your account, the AI Assistant for Acrobat subscription was activated and canceled on August 6. A separate Adobe Acrobat Pro subscription was then started on August 14 and canceled today, August 28.

Since the Acrobat Pro subscription was canceled within 14 days of purchase, any applicable refund is processed automatically back to the original payment method. Refund processing can take up to 14 days, and your financial institution may require additional time for the credit to appear on your statement.

You can review Adobe's subscription and cancellation terms here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Please update this discussion thread if you have any additional questions for me or ​@kglad, ​@Dreamy_Symphonyc7e0.

@kglad I really don't have a subscription 

@Dreamy_Symphonyc7e0 

recheck your account to confirm there are no subscriptions.

if there are none, you’ll know you’ll receive your refund(s) within 14 days.

@kglad yes, and also the free trial i use is just the ai acrobat not the actual acrobat pro

@Dreamy_Symphonyc7e0 

so, you had two different subscriptions: acrobat and ai for acrobat.  each was canceled during the trial period?

if so, you’ll receive a refund.

also i didn’t use the adobe:(

@Dreamy_Symphonyc7e0 and adobe acrobat pro

@kglad  it’s AI Assistant for Acrobat

@Dreamy_Symphonyc7e0 

i’m sorrry.  you cancelled on april 6th and april 8th?

if yes, what subscription did you cancel on the 6th and then on the 8th?