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Participant
August 28, 2026
Question

Why did Adobe deduct money from my card? I have three days remaining.

  • August 28, 2026
  • 3 replies
  • 42 views

I need a full refund on my card, adobe recently deduct my money when the days I had remained 3 days which I have not been using it

    3 replies

    Participant
    August 28, 2026

    Please i didn’t even get to use the service i payed for at all i only started as free trial and even those time i was still figuring out how to use it, please i need a full refund my mom wants to kill me!

     

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 28, 2026

    I appreciate the update, ​@Admired_parent3210. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team about your refund request.

     

    I don’t see that you have made any previous attempts to reach us, ​@Admired_parent3210, so please use a different device if you are unable to contact anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 28, 2026

    Thank you for posting, ​@Admired_parent3210.

     

    I apologize for any confusion you have encountered while managing your subscriptions, and I am sorry you did not find more value in our offerings.

     

    I reviewed the account you used to create this post, and you started both a Creative Cloud Pro subscription and a Creative Cloud Photography Plan (1 TB) on June 30, 2026. I can also confirm that you personally submitted cancellation requests for both subscriptions, and those cancellations were completed through self-service and have been recorded on the account.

     

    For annual plans billed monthly, Adobe charges on the recurring billing date rather than based on whether all allotted days have been used. Since both subscriptions have already been canceled at your request, I recommend reviewing the cancellation details and terms here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You can also review the cancellation terms for common Adobe plans here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    Please update this public discussion thread if you have any additional questions, ​@Admired_parent3210.