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Participant
Jul 7, 2025 4:50 PM UTC
Question

why did i get an error in the app that i am from russia and adobe is no longer working.

why did i get an error in the app that i am from russia and adobe is no longer working. i am from israel!!!!!

    3 replies

    kglad
    Community Expert
    Community Expert
    Jul 7, 2025 5:05 PM UTC

    The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

     

     

     

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

     

     

    change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

     

     

    change currency - https://forums.adobe.com/thread/1999694

     

     

     

    change store - http://www.adobe.com/store_selector/storeselector.html

     

     

     

    change adobe.com website language - https://forums.adobe.com/thread/1999693

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    Peru Bob
    Community Expert
    Community Expert
    Jul 7, 2025 4:59 PM UTC

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

    Scroll down here to see a list of the forums:
    https://community.adobe.com/

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    Peru Bob
    Community Expert
    Community Expert
    Jul 7, 2025 4:58 PM UTC

    Is your account registered as Russia?

    Did you purchase using a Russian credit card?

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