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Participant
July 7, 2025
Question

why did i get an error in the app that i am from russia and adobe is no longer working.

  • July 7, 2025
  • 3 replies
  • 158 views

why did i get an error in the app that i am from russia and adobe is no longer working. i am from israel!!!!!

    3 replies

    kglad
    Community Expert
    Community Expert
    July 7, 2025

    The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

     

     

     

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

     

     

    change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

     

     

    change currency - https://forums.adobe.com/thread/1999694

     

     

     

    change store - http://www.adobe.com/store_selector/storeselector.html

     

     

     

    change adobe.com website language - https://forums.adobe.com/thread/1999693

    Peru Bob
    Community Expert
    Community Expert
    July 7, 2025

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

    Scroll down here to see a list of the forums:
    https://community.adobe.com/

    Peru Bob
    Community Expert
    Community Expert
    July 7, 2025

    Is your account registered as Russia?

    Did you purchase using a Russian credit card?