Why did I get charged after I cancelled my subscription?

Question

I cancelled my subscription, selected all of the "no thanks" options and had it completely cancelled, yet I was still charged $40 today. Why? Is it cause I inadvertently opened an Acrobat doc. Will this reactivate every time somebody sends me an Acrobat doc?

Honestly the world would be a better place without Adobe Acrobat always active on government docs and forcing me to pay just to print something.

Jeffrey_A_Wright · Answer

Dustin, thanks for posting your question about managing Acrobat subscriptions to this public discussion forum. I can confirm that you successfully canceled the subscription.

Acrobat Reader is available for free. Did you access a premium feature and then sign up for a subscription, Dustin?

Please see https://adobe.ly/4jmUtzT for information about the free features available without a subscription. ^JW

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