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Participant
November 11, 2022
Question

Why did i get charged for free trial immediately?

  • November 11, 2022
  • 2 replies
  • 156 views

Well, i just wanted a free trial when wanted to try out creative cloud, i saw that a 7 day trial comes with it, so i wanted to try it, then i gave the card information thinking i will only get charged after 7 days, then in the moment i entered my card details and clicked contiune i got charged for 20,64 EUR.

How can i get a refund? I cancelled my subscription right after seeing this and I am disappointed

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    2 replies

    Abambo
    Community Expert
    Community Expert
    November 11, 2022

    If you cancelled within a 14 day time range, the refund will be automatically activated. This does not hinder you to contact Customer Care to ask why you got charged immediatly as suggested by @kglad .

    ABAMBO | Hard- and Software Engineer | Photographer
    kglad
    Community Expert
    Community Expert
    November 11, 2022

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.s. you can also use twitter to tweet @AdobeCare

    p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

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