Why do I pay so much monthly for no support?

Forum|Forum|8 years ago
October 19, 2017
1 reply
390 views

No phone support for adobe master subscription? Really?

Creative Cloud

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Correct answer John T Smith

Good Morning, I have a creative cloud account, and I can't find anywhere an option to access help over the phone. Could someone help me find it?

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

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Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

Nancy OShea

Community Expert

You've posted in the Creative Suites user-to-user forum.

Which product and version do you have?
Which operating system?
What specific problems are you having?

Nancy O'Shea— Product User & Community Expert

Steve Werner

Community Expert

If you have a Creative Cloud subscription, you're in the wrong place. This forum is for the older Creative Suite products which cost a one-time payment. They have at least five years old and most are out of customer support.

If you are using Adobe Creative Cloud products and have a current subscription, we can move your question to the proper forum. You should be eligible for chat or phone support.

Nancy OShea

Community Expert

Yes. It's unclear if the OP is asking about legacy CS Master Collection or a current Creative Cloud subscription.

Nancy O'Shea— Product User & Community Expert

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