Why do my support cases keep being closed before resolution?

I have tried contacting support 4 times today. Every time my chat has been closed when the last response I get are that they will check something for me or they have passed me to another agent even when I ask them not to. I have spent hours going in circles without anyone providing any sort of resolution. I am confused how anyone gets anything solved with the level of unprofessionalism in the customer support. From incorrect spelling and grammar to unconsented disconnections - this has just made me want to unsubscribe completely from Adobe products. I’m happy to provide screenshots of all the chat communications with support before they disconnect me without resolution.

[Moved to Account, Payment, & Plan by a moderator］