Why does Adobe have such horrible support?

Forum|Forum|1 year ago
April 5, 2024
3 replies
193 views

Why does Adobe have such horrible support? AND why doesn't their technology work? I tried to purchase a subscription and the option to pay with PayPal was given. Used that option, paid for the subscription and Adobe never process the order and I'm out the money. Spent hours with PayPal and Adobe and neither company has a clue on customer support. What a horrible company and I'd like to know why it is impossible to speak to a person or anyone from the United States.

BBB__Complaint_Management__ID_#214437243.pdf

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Peru Bob

Community Expert

Just FYI with reference to the BBB (your second image):

The BBB is a private nonprofit, with no authority to do anything.

They are funded by the businesses to which they issue accreditation.

kglad

Community Expert

it's possible an adobe employee may respond to this, but if you demand thay be from the usa you're limiting your options. most of us that do respond are not employees (though often from the usa).

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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