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Anonymous
May 21, 2020
Answered

Why does it say to start free trial, when I am already paying for a plan?

When I sign into my creative cloud account on another computer and I want to download photoshop or illustrator it says start free trial, but I am already paying for the monthly plan so shoudn't I be able to download photoshop without asking me to add my card details again?

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    kglad
    kgladCorrect answer
    Community Expert
    May 21, 2020

    sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    May 21, 2020

    sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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