Why does my account show a billing issue?

Thread summary

The user reported that their Adobe account continued to show a "billing issue" notice even after they had made payment. The user stated they had used Google Pay to pay and that the charge had gone through successfully, but the billing issue persisted across more than one billing cycle. When checking their transaction history in their Adobe account, the payment did not appear there despite having been charged.

Troubleshooting steps / guidance mentioned by other participants

• Jeff_A_Wright (Community Manager) reviewed the account and confirmed that several of the user's active subscriptions were currently past due, which is a likely cause of the recurring billing issue notice.
• kglad (Community Expert) suggested checking the Adobe account using an updated, non-Opera mobile browser with Wi-Fi disabled.

Suggested solutions by Adobe

If your Adobe account shows a billing issue even after paying, one common cause is a past-due subscription that hasn't been fully settled. Here's what to check:

1. Check whether any of your subscriptions have an outstanding past-due balance, since a payment made toward one charge may not clear a separate past-due amount on another active plan. Retry a failed or missed payment

2. Update or re-confirm your payment method on file so the billing system can properly process any pending dues and clear the error. Update payment information for Adobe account

3. Try a different browser or device to check your account status, since browser-related issues can sometimes cause billing information to display or sync incorrectly. Can't update your payment method on Adobe account