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Participant
June 24, 2021
Answered

Why has my monthly subscription stopped?

  • June 24, 2021
  • 1 reply
  • 396 views

Hi

 

I was paying monthly on a still active card with no problems. Days ago my pro stopped working. I had to start a new 7 day trial and its asking me to buy again??? Why? Card has no problems.  Is there a customer support number where I can talk to someone.

 

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Correct answer try67

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone support: https://helpx.adobe.com/contact/phone.html

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

1 reply

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
June 24, 2021

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone support: https://helpx.adobe.com/contact/phone.html

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...