Why have I suddenly been locked out of my Adobe apps?

Question

My latest subscription payment should have covered me until 16-SEP-2026, but I've been locked out of the apps and I'm being asked to "Buy now" or “Start free trial”. My account should still be active - why can’t I use it?

ShivangiGupta · Accepted Answer

Hi @Wah Shell,We appreciate you reaching out.Upon reviewing your account details, I could not locate any active/trial subscription associated with this email address.Are you raising concern for the same account or a different one? Let us know.^Shivangi

kglad · Answer

check your account,https://account.adobe.comand verify everything is what you expect.then, if it is, sign out of the cc desktop appthen exit the cc desktop app and reopen it. sign in with the same adobe id/pass used to confirm your subscription.

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