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Zesty_Sunrise2f2f
Participant
Aug 15, 2026 3:58 AM UTC
Answered

Why i can't cancel my subscription even after i fully succes pay all the billing??!!!

Adopt keep saying there is a problem with the billing, and need to resolved it first. even though i already fully completed pay the billing. it makes me cant cancel my subscription. i need to refund my money because i am not use this app often.

 

It looks like this app make you cant cancel your subscription by keep saying there is a billing issue and need to resolved it first.  please tell me how can i cancel my subscription?

 

      kglad
      kgladCorrect answer
      Community Expert
      Aug 15, 2026 12:33 PM UTC

      ​@Zesty_Sunrise2f2f 

       

      it may take a business day for adobe to  receive your payment.  you should be able to check your account ( https://account.adobe.com ) to see if there’s still a payment problem noted.

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      3 replies

      Zesty_Sunrise2f2fAuthor
      Participant
      Aug 27, 2026 3:29 PM UTC

      Yes thank you. I already received my payment back after waiting a business day. 

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Aug 28, 2026 1:09 PM UTC

      you’re welcome.

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      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      Aug 15, 2026 12:33 PM UTC

      ​@Zesty_Sunrise2f2f 

       

      it may take a business day for adobe to  receive your payment.  you should be able to check your account ( https://account.adobe.com ) to see if there’s still a payment problem noted.

      Translate
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