why i cannot cancel my free trial

At first, I was using the normal version of Adobe. I was then offered the option to try the 7-day free trial of the Premium version, which I accepted. However, I cancelled the subscription on the 5th day, well before the trial period ended.

Despite cancelling within the trial period, I was still charged for the Premium subscription. I did not authorize this charge and would like to request an immediate refund of the amount charged.

Please review my account and confirm that the subscription has been fully cancelled without being paid for cancellation fee and that the refund has been processed. Thank you.