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irwanbudi2903
Participant
September 10, 2026
Question

why i pay twice in a month for adobe lightroom products ?

  • September 10, 2026
  • 4 replies
  • 10 views

I pay twice a month for Adobe Lightroom.

I just paid the bill for this product on September 4th, but the billing notification still appeared on my account, so I updated the payment again on September 10th.

Irwan

Billing History, September 4th
Billing History, September 10th

 

4 replies

ShivangiGupta
Community Manager
ShivangiGuptaCommunity Manager
Community Manager
September 10, 2026

Hi @irwanbudi2903,

Thanks for reaching out.

I reviewed your account details and found that you have subscribed to Adobe Creative Cloud Pro (2 years 9 months and 13 days) and Adobe Lightroom(3 months and 1 day) and this is the reason you are seeing two charges on the account.

You can refer to the URL shared by @kglad to see the account details.

I hope it helps.


^Shivangi


^Shivangi

^Shivangi
kglad
Community Expert
kgladCommunity Expert
Community Expert
September 10, 2026

check your account, https://account.adobe.com 

 

does it show what you expect?

irwanbudi2903Author
Participant
September 10, 2026

Nope.
Can Adobe refund the money ?
 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 10, 2026


If properly cancelled, refunds are issued within 14 days.

 

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

You need to have a valid form of payment before you can cancel a subscription and get a refund.

 

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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