why i pay twice in a month for adobe lightroom products ?

Question

I pay twice a month for Adobe Lightroom.I just paid the bill for this product on September 4th, but the billing notification still appeared on my account, so I updated the payment again on September 10th.IrwanBilling History, September 4thBilling History, September 10th

Peru Bob · Accepted Answer

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

ShivangiGupta · Answer

Hi @irwanbudi2903,Thanks for reaching out.I reviewed your account details and found that you have subscribed to Adobe Creative Cloud Pro (2 years 9 months and 13 days) and Adobe Lightroom(3 months and 1 day) and this is the reason you are seeing two charges on the account.You can refer to the URL shared by @kglad to see the account details. I hope it helps.^Shivangi^Shivangi

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