Skip to main content
Incredible_Mischiefb462
Participant
Oct 13, 2026 2:58 AM UTC
Answered

Why I still charged after canceling my subscriotion? Refund me pls

I canceled my plan the day before the free plan trial. But I still charged?? 
 

 

 

    John T Smith
    John T SmithCorrect answer
    Community Expert
    Oct 13, 2026 1:41 PM UTC

    Log in and go here to check your account to determine your status https://account.adobe.com

    -be sure you cancelled EVERYTHING

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    View reply

    4 replies

    Incredible_Mischiefb462Author
    Participant
    Oct 14, 2026 7:29 PM UTC

    I just purchased adobe why would you give me ai subscription? That’s unfair!!! Why would i know if your site is very confusing. 

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    Oct 14, 2026 8:03 PM UTC

    ​

    Hi @Incredible_Mischiefb462 

    We understand your concern regarding the subscription you purchased. Thank you for reaching out and sharing your experience. We’re here to help you find the best way forward.
    You can also go through the below help document Generative AI usage policy in Acrobat | Adobe Acrobat

    ^Akansha

     

    Translate
    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    Oct 13, 2026 1:41 PM UTC

    Log in and go here to check your account to determine your status https://account.adobe.com

    -be sure you cancelled EVERYTHING

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    Oct 13, 2026 2:39 PM UTC

    ​

    Hi @Incredible_Mischiefb462 

     

    Thank you for posting in the community.

     

    We checked your account and can see that you have two subscriptions:

     

    1. Adobe Acrobat Pro – This subscription has been cancelled.

    2. Adobe Acrobat AI Assistant Plus – This is an active monthly subscription purchased in October.

     

    If you wish to cancel the active subscription, please refer to the articles below:

     

    Hope this helps, let us know if any other issues.

    ^Akansha

     

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices