Why is Adobe charging me $19.99 when my plan is $10.99? This has happened before, so I've cancelled.

Thank you for posting, ​@Lisasmith52664.

I apologize for any confusion you have encountered while managing your plan.

You canceled your new AI Assistant subscription last week, which charged $10.99. Your Acrobat subscription remains active, ​@Lisasmith52664 with your expected charge of $19.99.

Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to review and cancel any additional unneeded plans.

For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html. Any refunds issued will take up to 14 days.

Please update this public discussion thread if you have any additional questions, ​@Lisasmith52664.