Why is Adobe committing fraud, by not reinburishment in the legal and publicized way?!

Forum|Forum|1 month ago
May 15, 2026
2 replies
80 views

I subcrived two products in the same date (total 45€), canceled them well within the 14 days given by the European legislation, I got 8€ back but the other’s 37€. The boot works in loop, meaning it gives no answers, no human reply. Another SCAM by one of the largest!

ShivangiGupta

Community Manager

Hi @ArturLukas

Sorry for the inconvenience.

I reviewed your account and found that you were notified via email that your Adobe Acrobat subscription remains active until June 2, 2026. As a result, the refund has only been processed for the plan that was canceled, while the active subscription continues until its end date.

I hope this helps clarify the situation. Please let me know if you have any further questions.

^Shivangi

ArturLukasAuthor

Participant

Hi @ShivangiGupta and @kglad

I’m attaching the subscription email I got on the subscription date of 25 of April, stating 7 days offer plus 14 of legal obligation to cancel with 100% refund in Europe, as also showed in the attached print screen from your website return policy.

I attach the cancelation email from the 11 of May.
Unjustifiably the lesser part of what I paid was refunded, however the bigger one was reheeled!

I’ve asked #Revolut to refund maybe they are more serious with their clients than you!

email de cancelamento da Adobe 2026.pdf

email de faturação da Adobe.pdf

screencapture-helpx-adobe-br-account-individual-terms-policies-and-regulations-adobe-subscription-terms-html-2026-05-15-11_43_29.pdf