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Annika23229312zqfr
Participant
February 18, 2022
Answered

why is it not possible to cancel a plan?

  • February 18, 2022
  • 2 replies
  • 254 views

since i try to cancel my subscriptions since a few months, no response from any email, i even send a cancel via letter, no cancel option in the ui, no info whats going on but grabbing money all the time....

 

i never used any product (just started photoshop for 5 minutes to see that its not what i need) now i just forbid adobe to grab money.

 

seems like this is the only way to cancel a subscription. sad story.

 

so if you think to get into a subscribtion plan: be 100% sure you need it, and keep in mind that you cant really cancel it via a normal way.

 

adobe, you good good products, you dont need to act like that.

    This topic has been closed for replies.
    Correct answer John T Smith

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the correct forum... Mod

     

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
    -do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
    --this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
    -or have Adobe support cancel your subscription using the "autoOpen" Chat link below

     

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    2 replies

    T
    Test Screen Name
    Legend
    February 18, 2022

    Adobe don't offer support by email, so I've no idea where you sent the request! Similarly they don't offer support by letter. You can use a phone call or online chat (see other reply).

     

    Posting stuff in the forum ALSO does not reach Adobe, just other customers.

      John T Smith
      Community Expert
      John T SmithCommunity ExpertCorrect answer
      Community Expert
      February 18, 2022

      You need to ask program questions in the forum for the program you are using
      To ask in the forum for your program please start at https://community.adobe.com/
      Moving from Using the Community (which is about the forums) to the correct forum... Mod

       

      To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
      -READ THIS https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
      -do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
      --this is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
      -or have Adobe support cancel your subscription using the "autoOpen" Chat link below

       

      This space is provided by Adobe, but it is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      -you MUST also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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