Why is it so difficult to get ahold of a real person to help with billing? I'm being double billed $22.99 every month since Feb 22, 2026.

Forum|Forum|28 days ago
May 14, 2026
4 replies
71 views

come on! Someone in billing please help me!

Correct answer Jeff_A_Wright

Thanks for posting to this public discussion forum, @msddarrah@gmail.com.

I can confirm that you started two subscriptions for Illustrator on February 20th. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you cancel the unnecessary membership.

I don’t see any records of any previous attempts to reach us, so please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you are unable to reach anyone or are redirected to this public discussion forum.

You may also want to review the settings for web browser and security software on the device you are using, @msddarrah@gmail.com. We do try to prevent duplicate subscriptions, and you have also mentioned an inability to contact us. If both of those events occurred on the same device, you may encounter future problems when interacting with websites.

msddarrah@gmail.comAuthor

Participating Frequently

Thanks to everyone who made suggestions on how to get my problem resolved.

I finally got ahold of a real people who canceled the duplicate subscription & sent the refund through for 3 months of double billing for my ai product..

I appreciate everyone very much.

kanikas28368183

Community Manager

We’re glad the issue is resolved. Feel free to update the thread for any other queries.

Have a nice day!

-Kanika

Jeff_A_Wright

Correct answer

Community Manager

Thanks for posting to this public discussion forum, @msddarrah@gmail.com.

I can confirm that you started two subscriptions for Illustrator on February 20th. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you cancel the unnecessary membership.

I don’t see any records of any previous attempts to reach us, so please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you are unable to reach anyone or are redirected to this public discussion forum.

You may also want to review the settings for web browser and security software on the device you are using, @msddarrah@gmail.com. We do try to prevent duplicate subscriptions, and you have also mentioned an inability to contact us. If both of those events occurred on the same device, you may encounter future problems when interacting with websites.

kglad

Community Expert

@msddarrah@gmail.com

start here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

does that show just one account of yours?

if so, check that account https://account.adobe.com . does it show more than one subscription?

msddarrah@gmail.comAuthor

Participating Frequently

There are 2separate account numbers created the same day after a free trial I signed up for an online class I was taking in February this year. Each one of them has billed me $22.99 every month for the last 3 months. I notified them it was incorrect as soon as I saw it. There should only be 1 account billing me for only 1 subscriptions.
Now I need nearly $70 refunded to me for those 3 months I was double billed.

thank for responding to my plea for help.

patricia darrah

kanikas28368183

Community Manager

Hi,

For any refund‑related questions, please reach out to our Support team using the link . They’ll be best placed to help you further.

Thanks for your patience, and I hope this gets sorted out for you soon.

Thanks

Kanika sehgal

Bill Silbert

Community Expert

Unfortunately, this is a user to user forum. Billing problems need to be addressed through Adobe Customer Care. A list of contact options can be found at: https://helpx.adobe.com/contact/what-contact-options.html.