Why is it so hard to find the chat real person support, where is it hiding?

I checked it right now on my MAC and could see the icon on Chrome, Brave, Safari. See the screenshot from Safari attached, look at the bottom right

What I can suggest is try with a different browser/computer. Also regarding what Linsims said, meant that you might have to wait on the chat as well to get hold of a real person due to short staff owing to Covid.

-Manan

To add on to what Manan said, be aware that because of the pandemic (still), wait times are going to be longer. I think chat is a bit faster than phone, but you can be waiting a long time for a real live person to answer.

Hello,
Sorry to hear that you are facing trouble, for contacting support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan