Participant

Answered

Why is the confirm cancelation greyed out?

7 replies
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Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting, Jayhonn.

I apologize for any confusion you have encountered in managing your Stock subscription.

You will need to select the plan you wish to cancel first before the cancellation button becomes available. Please see https://adobe.ly/45lNbad for more information. You may need to use a different web browser or device if you are unable to proceed, Jayhonn.

I am sorry that you did not find more value in your usage of Adobe Stock, Jayhonn. Please be aware that as soon as you click cancel, you will lose any unused credits, and you have a considerable amount that you have purchased.

If you purchased Adobe Stock by accident, Jayhonn, and are just now discovering the subscription, then click on https://adobe.ly/4pxGTgY to speak with a member of our team who can help you with your cancellation request.

Please update this public discussion thread if you have any additional questions, Jayhonn. ^JW

E

easygoing_Zenith86c7

Participant

Adobe other then PDF, you absolutely ****. Why are you making the cancellation process such a pain to deal with you.

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kglad

Community Expert

@easygoing_Zenith86c7

use a mobile phone’s update (non-opera) browser with wifi disabled

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AkanshaAshra

Community Manager

Hi @easygoing_Zenith86c7

Thank you for reaching out to the Community.

We understand your concern. After checking your account, we can see that your Lightroom Plan with 1TB is currently in the process of being canceled. You’ll continue to have access to the services until the end of your current subscription term.

We also see that you’ve already connected with our Support team regarding this under case ADB-47581393-L3Y1.

We hope you received the assistance you needed. Please feel free to reach out here if you have any further questions.

^Akansha

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Jubilant_Zenithd706

Participant

mine’s greyed out too

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kglad

Community Expert

do you have a payment problem?

if not, try using a mobile phone's updated non-opera browser with wifi disabled to cancel.

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kglad

Community Expert

do you have a billing problem?

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Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting, Jayhonn.

I apologize for any confusion you have encountered in managing your Stock subscription.

You will need to select the plan you wish to cancel first before the cancellation button becomes available. Please see https://adobe.ly/45lNbad for more information. You may need to use a different web browser or device if you are unable to proceed, Jayhonn.

I am sorry that you did not find more value in your usage of Adobe Stock, Jayhonn. Please be aware that as soon as you click cancel, you will lose any unused credits, and you have a considerable amount that you have purchased.

If you purchased Adobe Stock by accident, Jayhonn, and are just now discovering the subscription, then click on https://adobe.ly/4pxGTgY to speak with a member of our team who can help you with your cancellation request.

Please update this public discussion thread if you have any additional questions, Jayhonn. ^JW

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