Why is there no option to turn off auto renewal?
It should be illegal for companies to enable auto renewal by default, but its a whole nother thing to not even have an option to turn it off! I bought an anual plan, payed monthly ($10 a month), and thats essntially $120 a year. I only use photoshop occasionaly, and next year I may decide I dont need it anymore, and as I am a fairly forgetful person, I am not going to remember to cancel it on the exact day. So today I looked online to figure out a way to turn off auto renewal, and I was amazed to find that there isn't, besides from canceling your entire subscription and paying a cancelation fee. On the Adobe help website it says "To turn off auto renewal, simply cancel your membership." But if I do that then I have to pay the cancelation fee!
I also contacted support via the "contact us" chat box. After stating my question to the bot many times, it finaly patched me through to an actual person, and after stating my question again, I waited for around ten minutes and got no reply.
So how do I even go about canceling my plan after the year I agreed to pay is over, without paying the cancelation fee? In other words, when does the "early cancelation fee" no longer apply?
