Why isnt my adobe payment updated? I need answer!

Question

I just paid 18k to the Adobe Student Plan, and guess what..The payment was past due, tho, and when I opened the website, it showed that the billing info wasn't accurate. After many tries, when it finally became successful, I got a confirmation message as well. but there is no update from the website. I'm concerned about the payment update because your silly website won't allow me to check my plan details or change them. + On sms/ text message, I received a message saying that there was an autopay mandate. This confused me because I didn't sign up for any autopay mandate- my billing method has always been annual, total payment at once. I hope someone from Adobe takes action and helps me out.

Jeffrey_A_Wright · Answer

Vidhi, thanks for posting about the problems you are encountering in managing your payment information for your subscription commitment to this public discussion forum. You can find instructions on how to update your payment method to meet the necessary requirements for subscriptions in India at https://adobe.ly/3KyeS8T.

I would recommend you try following the instructions on a different device, since it appears you are blocked from completing the process on your current device and were redirected to these public discussion forums. JW

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded