Skip to main content
D
Dariа37008169yj7b
Participant
April 26, 2024
Question

Why may a fee be charged if a subscription is cancelled?

  • April 26, 2024
  • 2 replies
  • 199 views

Hello everyone!


I would like to know how to solve the following problem.


In December I started a free trial of Adobe Premiere Pro. When the trial ended, I started a paid trial. I used the service for a couple of months and then decided to cancel the subscription due to a lack of use. I had to pay a certain amount after the premature cancellation of the subscription, but after payment and confirmation from Adobe, I am still receiving monthly invoices of 26.20 EUR, as I did before.

 

What should I do in that case?

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 26, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 26, 2024

if you have an annual subscription (or trial > then subscription) that's paid monthly and you cancel before your 1 year obligation ends, there's a penalty = 1/2 the remaining months fee.

 

more info, https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices