Why oh why is Adobe STILL having issues ...

Question

I looked through The Community to see that this same issue has continually been addressed for 12 years or more!

I could not cancel my subscription to CC. I followed the instructions EXACTLY. However, I got the “ring of death” screen and kept getting looped back to Adobe’s instructions, FAQ’s and The Community.

I eventually found a link to chat with an agent, took my turn with a bot and had my issue solved in 60 seconds by an agent - I hope. We shall see on March 5th when my subscription (that I cancelled) is set to auto renew.

With so many customers jumping ship, you would think Adobe would be trying to KEEP customers. Instead, my monthly subscription was going to DOUBLE.

I only use PS and then I only use it for a hobby, not in a professional/job capacity. Between Affinity and Canva, I can no longer see any practical reason to stay with PS.

Shivangi_Gupta · Accepted Answer

Hi ​@Listn2yrmomI confirm that the subscription has been successfully cancelled and a refund has been initiated to your account post cancellation. Please wait for 12-14 days for the refund to get processed.Let us know if you have any additional questions.^Shivangi

Manan Joshi · Answer

These kind of problems have been reported and sometimes this is due to some network issues, settings on the computer etc. However, since you have got it done via support do make sure that you got a confirmation email of the cancellation going through successfully. If you got that then you are ok

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