Why was I charged by Adobe?

Forum|Forum|16 hours ago
August 11, 2026
3 replies
12 views

Hello, I am writing to request a full refund for the automatic charge made to Adobe Systems Software Ireland Limited on August 11, 2026, at 7:40 PM, in the amount of 580.16. Merchant Transaction Number: BL3546196681 Reference Number: 031769929 This payment was deducted without my intention to renew the subscription. I have not used the service since the charge took effect, and I would like to request a full refund to my original payment method. Please process this refund at your earliest convenience and notify me once it is completed. Thank you.

C

Colorful_Melody3840Author

Participant

I want my refund

kglad

Community Expert

@Colorful_Melody3840

refunds are automatic, if you qualify (which it appears you do not, but you can check yourself using the first link below).

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Jeff_A_Wright

Community Manager

Thank you for your question, @Colorful_Melody3840

I apologize for any confusion you encountered when signing up for our services, and I am sorry that you did not find more value in your use of the services in July.

I see that you have an active Premiere Pro Annual, Paid Monthly subscription that started on July 11. Since the plan remains active, the charge you are seeing is likely associated with that subscription.

If you no longer need the plan, you can review your subscription details and cancel it directly from your Adobe account. Instructions for self-canceling are available here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Before completing the cancellation, Adobe will show any applicable cancellation terms and fees. For Annual, Paid Monthly plans, an early termination fee may apply if you cancel before completing your annual commitment. You can review Adobe's cancellation terms and refund policies here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

The cancellation workflow will display any applicable charges and allow you to review the details before confirming the cancellation.

Please update this public discussion thread if you have any additional questions, @Colorful_Melody3840.

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