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Why was I charged for my subscription?

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Hello,

I accidentally forgot to cancel my free trial, and I was charged US$33.99 by Adobe Systems Software Ireland Ltd.

I did not intend to continue the subscription, and I realized the charge only after it was processed. I have already canceled the plan (or I will cancel it immediately) and would like to kindly request a refund for this charge.

I have been using Adobe on a trial basis only and would greatly appreciate your understanding and assistance. If possible, please process a refund for the US$33.99 payment.

Thank you for your time, and I look forward to your response.

refund

AkanshaAshraCorrect answer

Community Manager

Hi Awesome_Enchantmenta508,
Thank you for reaching out.

Upon reviewing your account, we can see that you have already been in touch with our support team regarding this issue.

If you have any additional questions or need further assistance, please let us know. We’ll be happy to help.

^Akansha

A

Awesome_Enchantmenta508

Participant

Hi i accidently didnt cancel my subscribtion and so it bought it automatically could i get a refund please

Thanks

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kglad

Community Expert

@Awesome_Enchantmenta508

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

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AkanshaAshra

Correct answer

Community Manager

Hi Awesome_Enchantmenta508,
Thank you for reaching out.

Upon reviewing your account, we can see that you have already been in touch with our support team regarding this issue.

If you have any additional questions or need further assistance, please let us know. We’ll be happy to help.

^Akansha

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ShivangiGupta

Community Manager

Hi there,

Adobe offers full refund for the Creative Cloud applications if the subscription is cancelled within first 14 days of purchase. If you are eligible, an automatic refund will get initiated post cancellation which takes 12-14 days to get processed to the bank account.

More details: https://adobe.ly/4bXALZS

I hope this helps.

^Shivangi

^SG

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^Shivangi

A

abelfanboy2722132Author

Participant

My free trial converted to a paid subscription today, and my card was charged today (July 24, 2026). When I try to cancel online, it says I'll be charged an early cancellation fee of US$169.95. I have not used the subscription since the charge, and I would like to cancel under the initial purchase refund policy. Could you please cancel my subscription, waive the cancellation fee, and issue a full refund?

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kglad

Community Expert

@--removed--

no one here can cancel for you. you must cancel it yourself.

contact adobe support and make your case.

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M

Manan Joshi

Community Expert

If applicable, refunds are automatic and are processed in about 14 days after cancellation. See the following article for more details https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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-Manan

A

abelfanboy2722132Author

Participant

Hello. My free trial converted to a paid subscription today, and my card was charged today (July 24, 2026). When I try to cancel online, it says I'll be charged an early cancellation fee of US$169.95. I have not used the subscription since the charge, and I would like to cancel under the initial purchase refund policy. Could you please cancel my subscription, waive the cancellation fee, and issue a full refund?

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