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gina_13
gina_13
Participant
February 12, 2026
Answered

Why was I charged more than once for more than one plan

  • February 12, 2026
  • 1 reply
  • 22 views

@Jeffrey_A_Wright The exact same thing happened to me too. I pay waaaay too much now and I am wondering with whom I should talk for the refund! Thank Goodness I checked my account and saw many withdrawals from my bank account that made me question. 

    Correct answer Jeffrey_A_Wright

    Thanks for the update, ​@gina_13 . I see that you were able to contact us for the first time today and that any unneeded plans were cancelled. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates to support case ADB-43945146-Z9W0.

    1 reply

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 12, 2026

    ​@gina_13 thanks for posting to this public discussion forum. I see that you currently have three different active monthly subscriptions. Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html to cancel any of your unneeded commitments to Adobe.

     

    For more information on the cancellation and refund process, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month.

    gina_13
    gina_13Author
    Participant
    February 13, 2026

    Thank you, but why when I renewed with the full package, Adobe didn’t cancel the other plans although they said they would, which were included in the new plan I selected, and it even said they will refund me the difference and cancel the other plans. It makes no sense! I am based in Germany 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 13, 2026

    how did you renew the full package?  did you contact adobe support?

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