why was my reply deleted?

This case is not solved nad this reply was deleted. Is this good support?

Hi John, I'm the Adobe Virtual Assistant. How can I help you?

Where is my support case? ADB-36796499-R8G3

I want to be sure I understand clearly. Can you describe the issue more specifically?

I want to talk to an agent

To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to (johng@zyxel.com.tw).

Do you have another email that might be linked to an active account?

No, this is my only email

Let's find another way to get you the help you need. How would you like to proceed?

2:50 PM

Continue in chat

To connect you with an agent who can best help you, please tell me what you need help with.

Where is my support case? ADB-36796499-R8G3

Ok. Connecting you to an agent who can help.

We'll connect you with an agent as soon as possible. For a faster resolution, please tell us how we can help you today.

You are now connected to Gourav, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Gourav

Hello, I'd be happy to help you today, let me first pull up your account information and access your details.

hello?

Gourav

John, as I have checked you have an active team account. Let me transfer you to an agent who can assist you better.

please stop being evasive.

Connecting you with a specialist as soon as possible.

Gourav has left the conversation

You are now connected to Saurav, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Saurav

Hi, you've been transferred to me, let me first pull up your account information and access your details.

oh this is ridiculous

hello?

may i speak to your manager

Saurav

Sure, if you need to speak with my manager I can arrange a callback for you from my manager so unfortunately My manager is not available at the moment. My manager will coordinate will call you within 2-3 hr.

your suport is not good enough.

Saurav

As checked with your ticket number ADB-36796499-R8G3, You had an issue with the serial key 1367-1852-3620-2453-6255-2058

yes. what is the conclusion?

I need to elevate this case to the top if keep evading the problem

this is poor support

hello?

Saurav

This serial is giving an error that it has been expired: As much as I would like to help you with this, your concern unfortunately does not fall under my area of expertise. We have a team who are better equipped to help you with this query,

Connecting you with a specialist as soon as possible.

Saurav has left the conversation

What a lame excuse and rude departure. Adobe must really improve its support.

Sorry for the delay. We’re busier than expected. Thank you for your patience.

You are now connected to Evelyn, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.

Evelyn

Hi, you've been transferred to me, let me first pull up your account information and access your details.

Hi, you've been transferred to me, let me first pull up your account information and access your details.

Hi, you've been transferred to me, let me first pull up your account information and access your details.

Hi, you've been transferred to me, let me first pull up your account information and access your details.

Hi, you've been transferred to me, let me first pull up your account information and access your details.

3:10 PM

Hi Evelyn. What happened to case ADB-36796499-R8G3

Evelyn

Hi, you've been transferred to me, let me first pull up your account information and access your details.

Hi, you've been transferred to me, let me first pull up your account information and access your details.

Hi, you've been transferred to me, let me first pull up your account information and access your details.

Hi, you've been transferred to me, let me first pull up your account information and access your details.

3:12 PM

you've sent that message 9 times!

hello?

Evelyn

Hi, you've been transferred to me, let me first pull up your account information and access your details.

no 10. what r u doing?

Evelyn

Hi, you've been transferred to me, let me first pull up your account information and access your details.

11

why do u keep send the same message and avoiding me