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M
M22222222222222
Participant
July 14, 2024
Answered

Why won't they stop emailing me about account renewals when I cancelled months ago

  • July 14, 2024
  • 2 replies
  • 625 views

For months, Adobe has sent me emails to inform me that my account will renew automatically in July. I have contacted them each time to say HEY, I CANCELLED MY ACCOUNT, DIDN'T I? Please confirm that you won't charge me and please stop emailing me. 

 Last time I ended the chat in anger and they had they audacity to call me TWICE afterwards at 10 pm (with a number I had not provided for this purpose).

 

Each time they send these messages telling me that my account will renew, and I get in touch to make sure they know it's cancelled, they come back later with assurances that my account is cancelled and that the email was simply a glitch and that I will receive no further messages. And no, I'm not subscribed to ANY lists. WHY did I just get another email? What is going on?! Do I not have the right to refuse any further contact? If I literally say "NEVER EMAIL ME AGAIN" they apparently think that means "Please call me as soon as I end this chat, and email me in a month." Complete idiocy. I will never give them my money again.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

M2, my apologies for any unwanted communications you have received from Adobe. I don't see any recent support cases, but please bookmark https://adobe.ly/4f4v9wX, which lists information on reviewing and updating your recent support cases.

 

The recent e-mails you received could have been marketing communications, M2. You can find information on how to adjust the marketing messages for your account at https://adobe.ly/4bEK5iB. You can also find steps to review your account information to remove unwanted phone numbers at https://adobe.ly/3Y2i6Gc;

 

Please update this public discussion if you have any additional questions, M2. ^JW

2 replies

S
sanjay_4574
Participant
August 18, 2024

This company is a total scam.  No way to cancel online.  Did not send email indicating renewal is up.  Get an emial stating it has been renewed.  How can a company this size be so unethical is amazing.  They need a class action lawsuit

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 19, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
July 15, 2024

M2, my apologies for any unwanted communications you have received from Adobe. I don't see any recent support cases, but please bookmark https://adobe.ly/4f4v9wX, which lists information on reviewing and updating your recent support cases.

 

The recent e-mails you received could have been marketing communications, M2. You can find information on how to adjust the marketing messages for your account at https://adobe.ly/4bEK5iB. You can also find steps to review your account information to remove unwanted phone numbers at https://adobe.ly/3Y2i6Gc;

 

Please update this public discussion if you have any additional questions, M2. ^JW

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