Hello! I was just charged by Adobe today after my trial period ended, but the transaction failed because of low balance in my account. How should I resolve this? Should I add funds so Adobe can charge me, and then request a refund? I forgot to cancel my trial subscription, and I’m not interested in continuing it.
Will I be eligible for a refund?
you have to fix payment problems in order to cancel. whether you're entitled to a refund or not depends. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
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