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Sampozo
Participant
April 11, 2026
Question

Will I get my money back if it was a free trials?

  • April 11, 2026
  • 2 replies
  • 24 views

Okay, so I enrolled in two free trials, one being for Illustration and the other for InDesign. I was charged twice, one was for $22.98, and the other was for $52.98. If I canceled the free trials, will I get my money back? 
 

on my bank it says the transactions are pending, but since I canceled them, will I still get my money back?

    2 replies

    kglad
    Community Expert
    Community Expert
    April 11, 2026

    if you canceled during the trial period, you get refunded.

    John T Smith
    Community Expert
    Community Expert
    April 11, 2026

    A refund will take up to 14 days
    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com
    You may only get a refund if you cancel and are charged during the first 14 days of starting a trial
    After 14 days the trial becomes a subscription and there is no refund
     

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913