Will the payment be cancel?

Question

Hello,I just canceled my Illustrator subscription. I thought I canceled it before the renewal à month ago, but I see that a payment is currently pending on my account.I haven't used the service and I don't want to renew my subscription. Will the payment be canceled?Thanks

kglad · Answer

you have to cancel your subscription to stop auto-renewal. you cannot initiate contact with adobe via email and any contact from "adobe" to you about this issue will most likely be a scammer. beware.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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