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kglad
kgladCorrect answer
Community Expert
February 12, 2023

contact adobe support and plead your case.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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4 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 12, 2023

contact adobe support and plead your case.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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Test Screen Name
Legend
February 12, 2023

To avoid a cancellation fee, check terms & conditions before accepting them. That's the deal. If you didn't want a cancellation fee, there is a subscription you can cancel any time, costing 50% to 200% more. It would hardly be fair to the people paying more if you could just ask and cancel without a fee...

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jane-e
Community Expert
jane-eCommunity Expert
Community Expert
February 12, 2023

@Ömer28372965m4pm 

 

If you signed up for an annual plan, then you have an annual commitment which you can pay monthly or in a lump sum. If you want to cancel before the year is up, there is a fee for early cancellation. You have two choices:

  • continue for the year and cancel in your last month
  • pay the fee and cancel early

 

 

"Cancellation Terms

"If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period."

https://www.adobe.com/legal/subscription-terms.html

 

Jane

 

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