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Participant
July 17, 2021
Answered

Withdrawing money from a credit card

Я не понимаю , почему они списали деньги с меня, пробный период прошел, и через некоторое время они сняли деньги с моей карты. В истории покупок ничего нет , как я могу получить деньги обратно ?

Помогите мне вернуть деньги

try67
try67Correct answer
Community Expert
July 17, 2021

If you don't cancel the trial period in time it automatically switches over to a paid subscription.

This is explained in the Terms & Conditions of the trial, although not clearly enough, in my opinion.

You can cancel it now using this link: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

4 replies

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
July 17, 2021

If you don't cancel the trial period in time it automatically switches over to a paid subscription.

This is explained in the Terms & Conditions of the trial, although not clearly enough, in my opinion.

You can cancel it now using this link: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Participant
April 17, 2025

Я отменила вовремя, с меня все равно списали 

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kglad
Community Expert
Community Expert
April 18, 2025

check your account, https://account.adobe.com

 

does it show your subscription cancelled?

if yes, do you have your cancellation confirmation email?

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