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May 15, 2023
Question

Withdrew from my ATM and I canceled a subscription

  • May 15, 2023
  • 1 reply
  • 141 views

I have a complaint, why is an amount being withdrawn from my bank when I canceled a subscription? 🙎🙎🙎

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
May 15, 2023

that could have been a penalty for an early cancellation of the annual subscription per, https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if that doesn't apply to you, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>