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Edith30840260l7du
Participant
July 2, 2023
Question

Wofür ist diese Rechnung ?

  • July 2, 2023
  • 2 replies
  • 3988 views

Habe heute eine Rechnung von Adobe Systems Software 044-207-3650 D24 372 erhalten !!! Habe weder ein Abo noch sonst etwas bitte Hilfe 

    2 replies

    A
    Andrea35769797t7zb
    Participant
    February 29, 2024

    von meiner Kreditkarte wurde am 05.02.2024 erneut der Betrag Fr.23.70 abgebucht. 

    Ich habe einmalig diese Software bezogen.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    February 29, 2024

    Hi Andrea,

    As per your account info, the subscription has been cancelled today and the term will end on March 4, 2024. 

    Let us know if you have any questions.

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 2, 2023

    did you start a trial (which automatically becomes a subscription unless explicitly cancelled) or download some adobe stock photos?

     

    if not, and you suspect fraudulent use of your credit card, contact your credit card issuer to report the fraud.

     

    <moved from enterprise & teams>

    E
    Edith30840260l7duAuthor
    Participant
    July 2, 2023

    Wo sehe ich das ich eine Testversion gemacht habe ? Bitte helfen 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 2, 2023

    contact adobe support and ask. there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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