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Participant
August 12, 2026
Answered

wollte keinen AI-Assistent und bekomme trotzdem Abo abgezogen

  • August 12, 2026
  • 2 replies
  • 20 views

Nach Test Adobe Pro habe ich nach einem Tag gekündigt. Bestätigung erhalten.

Trotzdem wurde AI Assistent Gebühr eingezogen.

Was tun?? 

Kein direkter Kontakt mit Adobe möglich. Dann ev. Rücklastschrift veranlassen?

    Correct answer John T Smith

    Only you may cancel... To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com

     

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?

    2 replies

    kglad
    Community Expert
    Community Expert
    August 12, 2026

    you should cancel both if you want neither.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    August 12, 2026

    Only you may cancel... To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com

     

    This is a public forum, not Adobe support... other users can't see your account to help
    This is the correct way to contact support
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    - and enter AGENT in the box asking How can we help you?