Worst Customer Service EVER!!!

Adobe claims they have 24/7 support, well this past weekend July 26, 27, 28 I tried calling in to cancel 1 license on my adobe creative, and waited 2 hours on the 26, 6 hours on the 27, 2.5 hours on the 28 without ever speaking to anyone. You have to call in to cancel your license since youcan't cancel online, which is really stupid, as you can add a license but not cancel. When I finally got a hold of someone, I was told there is no one from that department on the weekends, when I asked for a supervisor was told they don't have one on the weekends. While the rep was talking with me, she was also talking with another client, so much for customer service. When I called the corporate office this morning, got the same experience, could not speak with anyone but sent to the call center. I have never had this bad of experience before