Worst customer support ever!

Question

I have no idea how a company like this survives. I guess if you have monopoly then you can do basically everyting.
 
Calling 5 times.Phone is disconnected everytime. Website is really unclear how to get in contact with you.How the hell is this possible...???After paying nobody is helping me and its way too difficult to find support!!Issue:If I open an app the app gives a message that my subscription is expired.
First i paid monthly but now the website gives me only the yearly option. Paid for the yearly.
 
Then i remembered that i maybe i have received an email. So i looked it up.
Received an email that my subscription would be prolonged after 23rd of september 2020. 
 
So now im getting mixed signals, and to be fair maybe i had to check my email before paying.
 
my account: [Removed by Moderator, do not add personal information to the post]

Manan Joshi · Accepted Answer

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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