Worst support - could so easily be improved

Forum|Forum|3 years ago
March 7, 2023
14 replies
841 views

I have never been more frustrated with a support service.

All I wanted to do was cancel, due to technical issues I couldn't do it myself. I evertually had "help" from a support agent who proceed to waste my time (30 mins) with offers I very clearly refused instead of just cancelling my account. 30mins on a chat with Adobe is a waste of anyones time. Not to mention when I didn't go for an offer the support agent ended the conversation!

This would so easily be changed by updating your support person script.

TERRRIBLE CX.

Terrible_Support.pdf

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kglad

Community Expert

did you manage to get your subscription canceled?

V

VeryAnnoyedUserAuthor

Participating Frequently

No I did not. And now Adobe is trying to charge me a cancellation fee.

kglad

Community Expert

yes, if you agreed to an annual subscription, that was a commitment, like a lease. terminating it early triggers a penalty = 1/2 the cost of the remaining months on your subscription.

V

VeryAnnoyedUserAuthor

Participating Frequently

ARE YOU KIDDING!?

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