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yia2000
Participant
September 12, 2022
Question

Would Adobe consider credit for other purchases if I have paid by error for a long subscription?

  • September 12, 2022
  • 1 reply
  • 90 views

I have paid for a cloud subscription for a really long time, when I never used the services. This was my error, but I hope Adobe is not on the business of making profit thanks to Ts&Cs, but rather satisfied users that come back and bring more.

 

Any experience where they would consider a return or credit when a subscription is not used by mistake?

 

The situation leaves you with a sour taste.

 

Thanks.

This topic has been closed for replies.

1 reply

Peru Bob
Community Expert
Community Expert
September 12, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html