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Participant
September 15, 2024
Question

Wrong account in creative cloud

  • September 15, 2024
  • 1 reply
  • 284 views

Today I installed After Effects through a personal email, but when I went to the Creative Cloud app on my Mac it said it was logged in via my email for university and it had started a 7-day free trial.

 

why did this happen? and also what happens after that trial ends? I can't find any way to cancel the trial and I do not want to accidentally charge my university money.

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1 reply

kglad
Community Expert
Community Expert
September 15, 2024

check your account, https://account.adobe.com and verify everything is what you expect.

 

then sign out and then back in to the cc desktop app using the same adobe id/password used to check yoru account, https://helpx.adobe.com/download-install/kb/activate-deactivate-products.html