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Raj Kumar32664408l5b2
Participant
October 2, 2023
Question

Wrong charges

  • October 2, 2023
  • 1 reply
  • 125 views

I used a trial period for Illustrator in August 2023 and canceled within the free trial period. I was charged for two months until I contacted customer services. But they refused to refund the money. Is there any way to get my money back? Will Adobe help? For the wrong charges.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 2, 2023

    contact adobe support to correct. there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

     

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    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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