Skip to main content
Sandy00
Participant
October 18, 2023
Answered

Wrong charges done

I have cancelled free try PR on 10th Octeber 2023, I got cancelletion forcefmation on sam day but. Adobe had charged me INR.2394.22 for one month altho I cancelled plan.. Why this dduction happend I want justis.

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Peru Bob
    Peru BobCorrect answer
    Community Expert
    October 18, 2023

    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or X (was Twitter):
    https://twitter.com/AdobeCare

    View reply

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 18, 2023

    you didn't supply important information.  eg, when did your plan/trial begin and was it an annual subscription?

     

    those determine whether you owe a penalty for early cancellation of an annual subscription

    Translate
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    October 18, 2023

    Moved from the Premiere Pro forum to the Account, Payment, and Plan forum.

    Translate
    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    October 18, 2023

    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    or X (was Twitter):
    https://twitter.com/AdobeCare

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices