Participant

Answered

Wrong Email address to log into Creative Cloud Desktop, How do i switch to my email address?

84 replies
104989 views
Translate

This topic is closed to new replies. Start a new post to keep the conversation going.

Arnaud_MélonCorrect answer

Adobe Employee

Hi Hendy20,

If you are not able to proceed to the sign out step trough the Creative Cloud Desktop Manager, please follow the steps below then :

Delete the OPM.db file :

Close the Creative Cloud application.
Navigate to the OOBE folder.
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.

If you are not able to find that file, please check the following link, that may be because your library is hidden.

http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

Please, let us know how it goes.

Thank you.

Arnaud.

D

defaultnhq7xe8vjzww

Participant

For everybody having this issue, I wound up erasing the Creative Cloud off my PC, doing the above advances (looking into nearby information envelope and erasing that OOBE document, and afterward reinstalling Creative Cloud. It turned out only great after that!!!

Translate

D

defaultks4m4s6xlm5h

Participant

Hi,

I need to uninstall the adobe programming from my PC however when I made an adobe account I utilized a wrong email , I didn't understand until I had a go at uninstalling the product this was not my right email currently every time I attempt and uninstall it thinks of confirm email which I can't get to. any help you could give would be valued

Respects

John

Translate

D

default4f3o4rk37ry6

Participant

This isn't working for me. I erased document however it's actually requesting that I check an email address that I would prefer not to sign into Adobe Creative Cloud with. How would I alter the email address?

Translate

E

Ehill14

Participant

This did not work for me. I incorrectly signed in and now I can't change my email. I am being asking me to verify my email address but its not an email address that i use.

Translate

H

Harry M Johnston

Inspiring

What worked for us was to quit Creative Cloud Desktop, then sign into the adobe.com web site with the newly created account (the one with the wrong email address) and use the "End All Sessions" function. When we opened Creative Cloud Desktop again, it gave us an error message and the option to sign into a different account.

From the sign-in page, select Manage Account. Under Common Tasks, select Update Profile. On the left hand menu, select Active Sessions. Click End All Sessions.

Translate

Blueswede6

Participant

Thank You!

I'm greatful!
I was a little bothered when there was one session I couldn't end,

but when I logged in on CC the next time I could use the account I wanted!

/Bjorn

Translate

A

andyb82628513

Participant

Can you show me how to do this on my windows 10 pc?

Translate

L

lucys46169426

Participant

Hey,

I had an issue deleting the opm.db file once locating it, as a pop up box kept coming up stating that the file was open in creative cloud (even though the app was closed).

To solve this I went into task manager (right click on task bar), and ended all background adobe tasks (right click on selected tasks and select end task).

After doing this, I reopened creative cloud and the issue was solved. I could now log in to any email I choosed.

This was a very simple method, and was quicker to do this than locate the opm.db file.

Thanks and I hope this helps anyone else struggling with this issue, as I know it can be very frustrating!

Translate

albertbong123

Participant

2019 and we still facing the same problem. adobe should make a button to sign out instead of just check again and resend email verification.

Translate