Wrong (Old) VAT number on invoice

Hello,

Recently I renewed Adobe Creative Cloud license. As my payment method and VAT ID has changed I updated them, as instructed on Adobe support page here and here it is quite easy. However to my surprise invoice issued was on former VAT ID, for which to be sure it won't be invoiced, payment method was deleted, before entering new payment method.

I was like it's not a big deal I will just contact support, so I did via chat and was told ticket was created. After a week I've sent a reminder in the ticket asking to correct VAT ID. Now, few minutes ago I received e-mail that due to cancelling plan I will not receive support and ticket is closed... I can't review ticket and contact team again. I cancelled plan not to be billed wrong again, I think it is understandable, especially that my plan is valid until 30 January 2025.

In short I followed Adobe instructions to make correct payment and was billed with wrong VAT ID, I triple checked, if ID is correct, as for tax authorities it is quite important. New credit card was billed with an old (non existing in payment methods) VAT ID.

Frankly due to high subscription cost, if this issue won't be solved I will be forced to switch from Premiere to other programme. My plan  is valid for another 2 weeks, so I don't understand why I am not receiving support, especially with such a simple issue.

Since I followed Adobe instructions and based on above, I believe the issue is on Adobe side. IDK maybe it is due to costs saving, or any other reason but you can't just invoice with whatever data you like, I am quite sure this is not legal. I know the amount is not massive, but I feel like a big corporation is exploiting it's position and if I must, in free time I will accept the challenge.

Having said that I hope this trivial issue can be solved soon and we can work togheter.

Best regards