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Participant
April 9, 2023
Question

Wrong payment error

  • April 9, 2023
  • 2 replies
  • 198 views

Hi everyone,

Suddenly I can't access any adobe app due to payment error.

My subscription is payed monthly every 21st.

I checked and I had billed last 21.3, and also there's nothing wring with the payment detail.

The adobe help bot is useless in this situation and I can't get human response because it says that I don't have an active plan.

Anyone know how to get out of this loop?

How can I speak with human representive?

 

Thanks,

Amos.

 

This topic has been closed for replies.

2 replies

kglad
Community Expert
Community Expert
April 9, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

John T Smith
Community Expert
Community Expert
April 9, 2023

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730